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Information about service cancellations, project termination and refunds.
This policy describes how cancellation and refund requests are handled for Digital Solution services. If a signed proposal or service agreement sets different terms for a specific project, that agreement governs that project.
This policy applies to services including SEO and local SEO, paid advertising, social media, website and app development, UI/UX design, branding, graphic design, video editing, content and consulting.
Please send cancellation requests in writing to info@thedssolution.com. For recurring services, submit your request before the next billing or renewal date. Unless an agreement says otherwise, a cancellation normally takes effect at the end of the current paid period; fees for a period already started are generally not refundable after service work begins.
Payments are generally non-refundable once work, campaign management, research, development or design has commenced. For project work paid in milestones, completed milestones are non-refundable. If a project is cancelled after work starts, the client remains responsible for work completed and approved expenses up to the cancellation date.
In exceptional circumstances, Digital Solution may review a partial or full refund request based on the work completed, the applicable agreement and the circumstances. If Digital Solution cannot deliver an agreed service for reasons directly attributable to Digital Solution, we may consider completing or correcting the work, extending the service period, offering an alternative solution or reviewing an appropriate refund.
Advertising budgets are separate from Digital Solution's management fees. Amounts already processed or spent by advertising platforms are subject to those platforms' policies and are generally not refundable by Digital Solution.
Third-party expenses—such as domains, hosting, licences, software, plugins, stock assets or API subscriptions—are generally non-refundable once purchased or activated for a project.
Delays caused by late approvals, missing materials or information, changes in requirements, delayed communication or third-party services do not automatically qualify for a refund. Work that materially changes the agreed scope may require an updated quotation and timeline.
Where a refund is approved, it will normally be sent through the original payment method where reasonably possible. Processing time depends on the payment provider. Please contact us about a payment concern before initiating a chargeback so we can review it with you.
Digital Solution
E237AA, 203 Continental Tower, Sector 74, Industrial Area, Phase-8B, Mohali, Punjab 160055, India
Phone: +91 88721 50361
Email: info@thedssolution.com
This page is a summary of the policy published on the main Digital Solution website. Please refer to your signed agreement for project-specific terms.